Facilitation Skills

Description of Course

The LifeLine/ChildLine Facilitation Skills Course aims to train facilitators in our own special brand of facilitation. This is a combination of skills needed for adult learning, together with a group process approach which draws heavily on counselling skills. We aim to develop facilitators that have excellent training and presentation skills, together with sound counselling skills and who can put these together to work successfully with groups of adults and children alike. Some participants of this workshop are trained to run the small groups in the Personal Growth Course; others are trained to be trainer/facilitators of all LL/CL’s training modules.

The course starts with an introduction to experiential learning. Participants come to our workshops with prior knowledge and experience. Facilitators are encouraged to draw from this and build on it in a workshop through a series of experiential learning activities. They are taught to work with the processes within the group, and what emerges from the group in terms of personal need. So they are expected to very flexible, and sensitive to the needs of the group, and to be prepared to abandon the topic under discussion if the group needs something different. There is emphasis here on particular personal characteristics they may need to develop.

Particular skills are highlighted – these include presentation skills as well as the counselling skills – reflecting feelings, summarizing, asking open ended questions, etc. Some understanding of leadership is given, and they are encouraged to understand the facilitator’s role as a leader in the group. Much consideration is given to working with a partner in a facilitation team and the importance of this relationship in modelling the skills and values they wish to impart to the participants.

Learning is covered – how adults learn, together with different learning styles. Emotional Intelligence as a concept is introduced as this is what many of our LL/CL courses are aiming to develop.

The course also covers an understanding of groups – how groups develop. It touches on building trust – a critical component of working with a group in this way, and on the typical challenges that arise when working with people in groups. How to work with group conflict is highlighted, as conflicts both small and big almost always surface in the time a group is together.

Practical skills and tips are given. The importance of good and clear introductions is covered. Ideas are given for check-ins, daily reviews, energizers and games, as well as guidance about and ideas for helping a group practice counselling skills through role-play.

At the end of the course, each participant is expected to run a workshop session and they are evaluated on this presentation/facilitation.


Topics Covered

    • The Teacher/Trainer/Facilitator Continuum
    • Experiential Learning
    • Process Facilitation
    • Personal Characteristics of a Facilitator
    • The Facilitation Skills Needed
    • Facilitation as a Form of Leadership
    • Facilitating Small Groups in the Personal Growth Module
    • Co-Leadership for Group Facilitation
    • How Adults Learn
    • Learning Styles
    • Emotional Intelligence
    • Group Development
    • Common Challenges Experienced in Groups
    • Trust: The Foundation of Any Relationship and Group
    • Handling Group Conflict
    • Facilitating Role Plays
    • Tips for Facilitators Using the Community Counsellor’s Toolkit
    • Introductions: The First Session of a Workshop
    • Suggested Check-Ins
    • Potential Energizers
    • Review Activities

Facilitation Skills


36 hours & Probation


    • Practical Skills Assessment
    • Course Evaluation Form